Refund Policy

At Chris’ Place, we are committed to providing professional and respectful counselling services. Our refund policy is intended to provide clear expectations regarding counselling fees, cancellations, and missed appointments.

Counselling Fees

Payment is required for counselling services provided. Fees for completed counselling sessions are non-refundable.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please provide as much notice as possible.

Appointments cancelled with insufficient notice, as well as missed appointments, may be subject to the applicable cancellation or missed-appointment fee. Any applicable fee will be communicated to you in advance.

Refunds

Refunds are not generally provided for counselling sessions that have already taken place.

If a payment has been made in error, duplicated, or charged incorrectly, Chris’ Place will review the situation and, where appropriate, issue a refund.

Any refund or cancellation rights required by applicable Alberta legislation will be honoured.

Prepaid Services

Where counselling services or packages are paid for in advance, any unused portion may be refunded where required by applicable law or where otherwise agreed upon with Chris’ Place.

Insurance and Benefits

Clients are responsible for confirming whether counselling services are covered by their insurance or employee benefits plan. Chris’ Place cannot guarantee that an insurer or benefits provider will reimburse counselling fees.

Questions About Payments

If you have a question about a payment, cancellation charge, or refund, please contact Chris’ Place so the matter can be reviewed.

Chris’ Place reserves the right to update this Refund Policy as necessary and in accordance with applicable Alberta legislation and professional requirements.